Scroll to top
Remake - eco design atelier

Remake - eco design atelier

"Recycled and remade from post consumer waste. The hardest way to make eco fashion - but we are doing it." http://www.remake.fi
Finland

Return Policy

We hope you are happy with your purchase. If, for any reason whatsoever, you are not satisfied with your order, please first contact us as soon as possible but within 14 days info@remake.fi or +358 503008535 of receiving the order.

Please note that MEM clothes are unique and there may be little variation on the material color or texture but the general design is always the same as in the product image. The material of the clothing is recycled. For example the colour of denim may vary from light gray to dark black. If you prefer certain colour please e-mail us to info@remake.fi before placing the order and we can for example send you pictures of the pieces we have in stock. Please check the measurement chart for the clothing before ordering because our clothes are made by using Finnish masurement standards.

The products must be returned in their original packaging. Don’t dispose any original packaging before trying the item and deciding to keep it. All the labels and price tags have to be included as well. Items must be returned unworn, unwashed, undamaged and unused in the original package. Items should be returned new, unused, in the same condition as you received them. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer at customer´s expense.

When we have received the item and approved it to be returned, we will either replace the item to another for free or give you a refund. Your refund will either be credited to the original purchaser’s credit card or your bank account.

Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Shipment of return:

You can return an item within 14 days after receiving it.

Please send the returned items to the following address:

Remake EkoDesign Oy, Arkadiankatu 31, 00100 Helsinki, Finland

Please mark "CUSTOMER RETURN" on the package when mailing it.


Terms

General terms and conditions

These terms apply to all users of the MEM by Paula Malleus TickTail web shop. The terms and conditions will be valid for all your future transactions with MEM by Paula Malleus and visits to the site. MEM by Paula Malleus reserves the right to revise these terms and conditions. The date of the latest update is found in the final section of the terms and conditions. Users are responsible for keeping themselves updated with such changes.

*By placing an order at MEM by Paula Malleus, you warrant that you are at least 18 years old or have parent's permission to buy from us.
*All reflected prices at webstore are in euros (€) Payment via PayPal.
*All pieces are currently made to order. Please allow us 2-6 weeks to make the product to you. Once your order is confirmed and payment is received, your order will sent for production and delivered to you within approximately 2-10 working days after production. Shipping costs and payment fees are recognized before confirming the purchase.
*Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Disclaimer

MEM by Paula Malleus cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. MEM by Paula Malleus may amend the content of the site. If you have been charged the wrong amount in the web shop, MEM by Paula Malleus will give you the option of placing a new order with the correct price or canceling your order. MEM by Paula Malleus however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. Part of the transactions are controlled by outside organizations and if error results from those transactions MEM by Paula Malleus is not responsible.

Copyright permission notice

For press inquiries, please contact info@remake.fi. Copyright in the documents provided in this site (including, without limitation, the trade marks MEM by Paula Malleus, logos, graphics, text, photos, designs, logos, icons, images, data and software) are owned by MEM by Paula Malleus.You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this copyright permission notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from MEM by Paula Malleus. You may not modify the material in any way, without the prior written permission of the copyright owner.

Privacy policy

All personal information saved at the site and given to MEM by Paula Malleus will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to MEM by Paula Malleus. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering with the site, you have the option not to receive any information from us. If you wish to end your MEM by Paula Malleus subscription, you may make the changes in your account settings.

Colors & Materials

We cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor. Please note that MEM clothes are unique and there may be little variation on the clothing but the design is always the same as in the product image. The material of the clothing is recycled. For example the colour of denim may vary from light gray to dark black. If you prefer certain colour please e-mail us to info@remake.fi before placing the order and we can for example send you pictures of the pieces we have in stock. Please check the measurement chart for the clothing before ordering because our clothes are made by using Finnish sizing standards.

Force majeure

In case of Force Majeure, MEM by Paula Malleus obligations will be suspended. The contract between you and MEM by Paula Malleus can, in such cases, be partially or fully terminated by yourself or by MEM by Paula Malleus. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events.
.
.
.
.