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petallu

petallu

United Kingdom

Return Policy

Our Return Policy in short
  • Contact petallu before returning any items.
  • You can return the product within 30 days of delivery.
  • The product must be in new condition.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.

Return Policy

Please contact petallu before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts petallu and gives information relevant and the reason for complaint.


Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. petallu suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

petallu will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. petallu is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, petallu reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: lulucker@aol.com

Terms

Please note that all orders take approximately 15 working days to complete depending on the size of your order.

Should your order not be to the usual standard that you would expect from Petal Lu, you are entitled to return your purchases and request a refund, however please note that postage charges are non refundable and it would be your cost to return item. Please also note that refunds will be payable upon my receipt of item returned.

Flowers are made upon receipt of funds, should you wish to cancel your order, please advise at your earliest opportunity. Cancellation of order will be subject to a 3% admin charge of your order non inclusive of p&p charges.
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