Scroll to top
Melissa Jayne

Melissa Jayne

Handmade retro home and giftware with a whimsical twist of childlike charm.

United Kingdom

Return Policy

You have 3 working days, from receipt of the item, to notify us if you wish to cancel your order and return your item.

Items must be returned at your own cost by registered/recorded/tracked post, in new condition and in their original packaging.

Refunds will be processed within 3 working days from receipt of the returned item, providing that it has been returned to us in a brand new and re sale-able condition. Should the item not be received back in it's new condition, we reserve the right to reduce your refund amount to cover our costs accordingly.

Please note: Unless faulty, the following types of items are non-returnable and non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements.

Terms

Ordering and Shipping
  • The majority of our products are handmade to order. This process involves personalising the design for your product (where applicable) on our computer design platform, inputting orders for your fabric and awaiting the fabric to be specially printed and sent to us; only then once the fabric has been received by us can your product being individually sewn for you. This process can take up to two weeks during non busy periods BEFORE we can actually package and ship your item. Please take this additional time into consideration when placing your order. If we expect the dispatch time to be more than two weeks, we will contact you.
  • We always ship at the earliest possible convenience and proof of postage is always obtained. Delays in shipping once the item has been passed over the postal service is out of our control.
Additional Information
  • The actual colours on your product may vary slightly from the colour on your screen due to monitor colour restrictions and small differences in shades between different printing batches.
  • The polycotton fabric may have some natural slub on parts of the fabric, these slight knots and knobbles, which can be seen as thicker, raised threads on the fabric surface, are not imperfections and are characteristic of the yarn.
  • Some slight pilling may occur upon the surface of the fabrics, this is natural and consistant with use.
  • Due to the handcrafted nature of the product, the design placement may vary very slightly, making each item completely unique just like you!
  • All sizes quoted are approximate. Due to being handmade, minimal sizing differences may occur.
  • We reserve the right to take photographs of any of our handmade products, including items custom made to a customer's specifications and products personalised with names, and use these images for advertising our designs through this website as well as all other Melissa Jayne social media accounts.
  • We welcome our pictures to be shared on social media such as pinterest. We do however ask that you link back to our store when you share the picture.
  • Why do we use printed polycotton as our preffered fabric for our Cushion Companions and Lavendar decorations?
- It is a very durable, strong and abrasion-resistant fabric.
- It has excellent colour-retention properties so the colours will stay vivid and bright.
- It's much less likely to crease than 100% cotton.
- If caught on fire, it melts very slowly and self extinguishes quite quickly
  • Why do we use printed polyester microfibre as our preferred fabric for our decorative cushions?
- It is a very durable and strong fabric.
- It has excellent colour-retention properties so the colours will stay vivid and bright.
- It doesn't crease very easily.
- Detailed designs printed onto its surface have excellent clarity and detail
- It is luxuriously soft to touch
- It washes well with very minimal to zero fading of colours.
  • Enquiries are welcome for wholesale, custom orders or more information on our products.
  • All images and designs © Melissa Jayne® All rights reserved.
.
.
.
.