Responded December 2, 2018
“Hi Lani, I have just checked on your order and can see it was ordered on the 29th at 2.17pm and shipped on the 29th at 4.25pm by 1st class postage which is usually 1-2 working days but can take slightly longer, especially at this busy time of year. I can see from the tracking this has been delivered today on the 3rd working day so I apologise it took slightly longer. I understand it’s frustrating and I’m sorry it didn’t arrive for when you wanted to wear it, I have refunded your postage cost and hope this is ok.
I hope you’re happy with the item you’ve received and would love to see you back soon to receive a service you are happier with.