Welcome to HEARTPUFF! We provide cute handmade magical girl jewelry, 90's anime-styled prints, charms, stickers, and other adorable items for you and your loved ones! ♡♡♡
⭐Don't have your ears pierced? No worries! Just write in your earring order message if you'd like clip-on earrings! A simple message like "Clip-ons for x and x earrings" will do! (When choosing this option, your earrings will not come with a hook or piercing, but instead be replaced with clip-ons. (However some of our earring designs do not support clip-ons, so please make sure to read the description of the earrings before ordering)
Hello! I’m Pikiru, an
Illustrator & Designer
from South Korea. ♡ The anime merchandise in my shop are drawn by me, and the magical girl jewelry is a collaboration with my friend, SILVER, who handmakes them! ♡ Your support means a lot to us! Please read below for more info! Thank you so much! ♡
--- Q: What is Heartpuff Jewelry and how is it made? Korean curated and handmade magical girl jewelry! We hand-pick various jewelry-making materials and beads to create our Heartpuff designed jewelry. ♡
Q: Are your earrings safe to wear? ♡
A: All of our earrings are hypoallergenic, and nickel-free. They are very safe to wear, no complaints and only praise so far with customers. (even customers with sensitive ears!) However, if you are allergic to metal or have super sensitive skin, please decide for yourself if you'd like to wear them. If you do happen to have an allergic reaction due to sensitive skin, we cannot take responsibility!
Q: What kind of shipping do you offer and when will I receive my package? A: THIS IS IMPORTANT! When purchasing from my shop and choosing a shipping method you AGREE with these terms!!!
⭐1. EMS SHIPPING ($30): Safest shipping option! Insured, and will arrive very quickly in 1~7 days, with up-to-date tracking and a 100% delivery rate with text message updates. I will provide refunds of the items if arrived damaged and unrepairable. (will need photo and video proof) Please keep in mind that I bubble wrap and package your order with my utmost love and care. I've never had any items arrive damaged or packages not arrive before. If you are not home when delivery is attempted, you will receive a note and may need to pick it up at your local post office. Once this happens I will mark your order as delivered and it is your responsibility to pick it up.
⭐2. Registered Mail (Standard shipping) ($6):Basic tracking. Once the package leaves Korea the tracking may or may not update, depending on your country! Please rest assured though, your package is still well on it's way to your door, regardless of wait time! (usually a few weeks to 1~3 months max) Unfortunately, I cannot be 100% certain of your package's safety once it is mailed out. If something does go wrong, I DO NOT take responsibility for lost, stolen, or damaged goods if you choose "Standard shipping" as your shipping method during check out! This means no refunds if your package is lost, stolen, or damaged. It is still the most commonly chosen shipping method and very safe. Please keep in mind that I always bubble wrap and package your order with my utmost love and care.
If you choose standard shipping, please keep an eye look out for your package's arrival, because packages do get sent back to me sometimes if you do not claim it on time.
If your package is unclaimed at your address, and then SENT BACK to me, you have two options:
1. Refund of the order (shipping fee not refundable) 2. I can resend the package again, with you covering the shipping fee.
Q: When will my order ship?
A: Your package will be shipped usually in 1~7 business days, not including weekends! (sometime double that on store openings) ♡
If your order has a preorder item in it, please read the item's description for estimated shipping times!
My local post office is closed during weekends, so please take note!
Q: I want to add/remove something in my already placed order! (not yet shipped) ♡
A: If your package hasn't been shipped yet and you wish to change something in your order, please email me ASAP at email@example.com with your order number, name, and details of the changes. After I ship your package, there will be no delivery interceptions or cancellations/refunds.
Q: How will you package my order? I don't want any damaged items! ♡
Your items will be securely protected under 2 layers of opp bags and 2 layers of custom fitted bubble wrap in a waterproof bubble mailer or box. My packaging is clean, simple, secure, and yet easy to open when you receive it, so rest assured!♡ Q: I really wish I could wear your earrings but I don't have my ears pierced! Is there a custom clip-on earring option available? ♡
A: We offer clip-ons! Just write in your earring order message if you'd like clip-on earrings! A simple message like "Clip-ons for x and x earrings" will do! (When choosing this option, your earrings will not come with a hook or piercing, but instead be replaced with clip-ons. (However some of our earring designs do not support clip-ons, so please make sure to read the description of the earrings before ordering
If you have any questions regarding your order or just anything else in general, please do not hesitate to email me at firstname.lastname@example.org , or leave me a msg on my social media! I will be happy to help and get back to you ASAP. Links are below! Thank you!