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HEARTPUFF is an online store based in South Korea owned and operated by two artists: Pikiru and SILVER. The art in the shop is drawn by Pikiru, who is an Illustrator & Designer, and the handmade jewelry is done in collaboration with SILVER, who is a Jewelry Designer.
What is Heartpuff Jewelry and how is it made?
Heartpuff Jewelry is fashion jewelry designed and handmade by Silver and Pikiru. We hand-pick various jewelry-making materials from Seoul to assemble and create our Heartpuff designed jewelry. Our designs are inspired by magical girl anime, video games, and daily Korean fashion.
Is Heartpuff jewelry safe to wear? Will it tarnish?
All of our jewelry is hypoallergenic and nickel-free fashion jewelry. While our pieces are usually very safe to wear, if you are allergic to mixed metals or have sensitive skin, please keep in mind that we cannot take responsibility, and we do not offer refunds for any personal inconveniences. Perfume, lotions, and liquids may damage the jewelry. To avoid tarnishing, please store Heartpuff jewelry in a clean and dry space. Always remember to take Heartpuff jewelry off at the end of the day, and do not wear them while washing/sleeping to prevent damage to the jewelry.⭐ SHIPPING OPTIONS AND INFO
💗 1. EMS SHIPPING ($30): Safest shipping option!
100% delivery rate, and insured.
EMS shipping will have your package arrive quickly in 3~7 days with clear tracking.
💗 2. Registered Mail (Standard shipping) ($6): Basic tracking.
Delivery with standard ($6) shipping can take anywhere from a few weeks to a maximum of 1~2+ months if stuck in customs. Unfortunately we cannot be 100% certain of your package's safety once it is mailed out. If something does go wrong during shipping, we do not offer refunds or take responsibility for lost, stolen, and/or damaged goods if you choose "Standard shipping" as your shipping method. However it is still the most commonly chosen shipping method, with little to no delivery failures.
Please keep an eye out for your package's arrival!
If you did not receive your order after a month, 9 times out of 10 your package is being held at your local post office due to being unclaimed at your address, or stuck at your local customs office. It will be your responsibility to call/contact them locally and retrieve it.
We occasionally get packages sent back to us if the delivery is unsuccessful and not claimed on time. If your package is unclaimed at your address, and then SENT BACK to us, you will have two options:
1. Refund of the order (shipping fee not refundable).
2. We will re-package and re-send the package, with you covering the shipping fee.
When will my order ship?
Orders are usually processed in 1-7 business days. Thank you very much for your kind patience and understanding.♡
💗 I want to add/remove something in my already placed order! (not yet shipped)
If your package has not yet been shipped and you wish to change something in your order, please email us ASAP at firstname.lastname@example.org with the following information: 1. Order number, and 2. Details of the changes. After we ship out your package, there can be no delivery interceptions or cancellations/refunds.
💗 How will my order be packaged? I don't want any damaged items!
Your items will be securely protected under custom fitted bubble wrap in a waterproof bubble mailer or cardboard shipping box. ♡
💗 I really wish I could wear your earrings but I don't have my ears pierced! / Is there a clip-on earring option available?
Yes, we do offer clip-on earring options for most of our earrings! Please choose the correct clip-on option when adding earrings to your cart, or just write in your earring order message if you'd like clip-on earrings. (A simple message like "Clip-ons for x and x earrings" will do) When choosing this option, your earrings will not come with a hook or piercing, but instead be replaced with clip-ons. However, some of our earring designs do not support clip-ons, so please make sure to read the description of the earrings before ordering.
If you have any more questions regarding your order, please do not hesitate to email us at email@example.com ! We will be happy to help and get back to you ASAP. Thank you very much for your support! ♡ ♡ ♡
♡ EMAIL: firstname.lastname@example.org
♡ Twitter: twitter.com/heart_puff
♡ Instagram: instagram.com/heart_puff